Help Center

What can we help you with?

Orders & Order Status

Payment Processing

Design & Customization

Choose the option that best describes your issue:

How do I check the status of my order?

You can check your order status by logging into your account and navigating to the "My Account" section.

Here are the definitions of each status field:

Payment Processing: Your payment is currently being verified. This usually completes within a few minutes, but in rare cases, it may take longer.
On Hold: Your order is temporarily paused, usually due to a payment issue or additional verification required. Please check your email for any notifications.
Awaiting Approval: Some customized products require approval from Unleashed Brands Creative Suite before production begins. You will be notified once your order moves forward.
In Production: Your order is being created and prepared for shipment. Once an order reaches this stage, modifications or cancellations are no longer possible.
Shipped: Your order has been dispatched, and you should receive tracking information shortly.

Can I modify or cancel my order after placing it?

Once an order is in production, it can no longer be canceled or modified. Please reach out to our support team immediately if you need additional concerns.

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What if my order arrives damaged or incorrect?

If your order is incorrect or damaged, contact customer support with your order number and photos of the issue. We will resolve the issue promptly.

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I haven't received my order yet. What should I do?

About payments

Using Stripe for Payments

We process all payments securely through Stripe. You can use major credit cards, debit cards, and digital wallets.

What to Do If Your Payment Fails

Check Your Card Details: Ensure your card number, expiration date, and CVV are correct.

Verify Sufficient Funds: Confirm that your bank account or card has enough balance.
Contact Your Bank: Sometimes, banks block transactions for security reasons. Call your bank to authorize the payment.
Try a Different Payment Method: If the issue persists, use a different card or payment option.

Common Payment Errors

"Payment Declined by Bank" – Contact your bank for approval.
"Incorrect Card Details" – Double-check and re-enter your card details.
"Payment Timeout" – Refresh the page and try again.
"CVC Number Incorrect" – Verify the three-digit code on the back of your card and re-enter it.
"Card Expired" – Use a valid card with an updated expiration date.
"Insufficient Funds" – Ensure your account has enough balance to complete the transaction.
"High-Risk Transaction Blocked" – Your bank may have flagged the transaction. Contact them to authorize the payment.
"Address Verification Failed" – Ensure your billing address matches what your bank has on file.
"Too Many Payment Attempts" – Wait a few minutes before trying again to avoid security locks.

About design and customizations:

For any issues or questions related to design and customization, please visit our support page on Zendesk:

Contact Support

Getting Help with Your Orders, Products, and Customizer